Microsoft Rewards Free Month Of Xbox Live To Users Hit By Outage

By Johnny Wills email: j.wills@mobilenapps.com | Jan 04, 2013 12:24 PM EST

Share This Story

  • Print
  • Email

Xbox Live users who were affected by the recent outage to Microsoft's Cloud Saved Games service will get one month of free extension to Xbox Live's Gold Membership.

Xbox Live's Cloud Saved Games allows Gold members to store saved games online on Xbox Live servers, and allows users to play the game from where they left off on a different console. The recent outage hit Xbox Live on Friday, Dec. 28.

Follow us

Gaming Web site Joystiq reported the disruption in Xbox Live services on Dec. 28, and confirmed that the glitch also caused problems in online streaming service on the console, including HBO Go, Hulu Plus, and Netflix. Members affected by the outage were unable to access saved games in the cloud over the weekend and instead received an error reading '0x807b0198'. 

The service was restored on Dec. 31 around 3 a.m. ET. Alex Garden, general manager of Xbox Live, said in a statement that "it took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone's game saves."

"Whether you couldn't access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we'll also be doing a thorough post mortem to help prevent this from happening again," Garden added.

Xbox Live is a very popular online service in the U.S. that continues to grow year after year. A U.S. user, on an average, spends 84 hours a month on Xbox Live, which reflects how important the Xbox Live service is for Microsoft, as the software giant frequently adds new features and services to Xbox Live.

Losing a saved game could be a massive headache, mainly if it results due to the actions of the company a user subscribed to. Realizing the negative impact of the outage on its subscribers, Microsoft quickly reacted to and attempted to satisfy users with an additional free month of Xbox Live membership.

Members do not need to contact Microsoft as it said that it "knows exactly who was affected" and will automatically add the credit.

Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

© 2014 Mobile & Apps All rights reserved. Do not reproduce without permission.

Join Our Conversation

Smartphones
LG Google Nexus 5 LG Google Nexus 5 back on sale from Google Play
Here’s the new ‘Microsoft Lumia’ brand, and what will happen to existing Nokia Lumia devices
LG G Watch R starts global rollout, hitting Europe first
Google Nexus 6 UK launch reportedly delayed until December
Tablet / Laptop / PC
Dell Venue 7 and Venue 8 Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Gadgets
Amazon Logo Amazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC Logo HTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google Downtime Google blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
Flipboard for Windows Phone Flipboard for Windows Phone finally available, but requires 1GB of RAM (VIDEO)
Vine gets major update, lets you upload previously-shot videos & more (VIDEO)
BlackBerry Messenger (BBM) finally hits Windows Phone – Available as a free download now
Instagram releases Bolt ephemeral messaging app in select markets to challenge Snapchat
Copyright © 2014 Mobile & Apps All rights reserved. mobilenapps
Real Time Analytics