By Alexandra Burlacu | Aug 14, 2013 05:31 AM EDT
Owners of the new Nexus 7 who are experiencing issues with the tablet's screen should get a fix soon, as Google is looking into the matter.
The new Nexus 7 has been one of the most anticipated tablets of this year. The slate finally made its debut and was nothing short of impressive, but new owners soon starting to complain about some glitches.
After many owners of the new Nexus 7 reported having issues with the tablet's GPS connection, reports started to pile up with complaints about issues with the slate's screen. Users experienced erratic screens, ghost taps and other such problems even after receiving replacement units.
New Nexus 7 users experiencing issues took to Google's support forum and the XDA Developers forum to express their frustrations. When complaints first started to pile up on the company's forum, a Google employee responded and advised users to try booting the tablet into safe mode in order to determine whether a third-party app was causing the issue.
Neither safe mode nor resetting the tablet seemed to do much good and the same Google employee has now issued a new response:
Thanks again for letting us know how your touchscreen's been doing after trying safe mode or resetting your tablet - it's helpful to know that hasn't resolved the issue for you.
The Android team is aware of this issue and investigating. I'll post an update when there's new information to share."
Google made no mention of whether this was a hardware issue or a firmware glitch that is known and will receive a fix soon. It's reassuring to know that Google is aware of the issue and is looking into it, but an explanation or more specific information would've been nice.
If the issue is software-related, it should get a fix soon enough and an over-the-air (OTA) release should do the trick with no extra hassle. If it's hardware-related, however, things would get much more complicated. A massive recall of the new Nexus 7 would not only be costly, but it would also shatter consumer trust for the recently-launched slate. The issue does not affect all new Nexus 7 units, but it seems it has marred plenty of tablets.
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