By Alexandra Burlacu | Sep 20, 2013 11:05 AM EDT
Google's new Nexus 7 tablet currently does not work on Verizon's LTE network, but Big Red says it will solve this issue soon.
Although the refreshed Nexus 7 (2013) is listed as being compatible with Verizon's 4G service, the carrier's customers were surprised to find out that the new tablet would in fact not activate on the Verizon LTE network.
If this didn't create enough outrage, Verizon managed to add even more fuel to the fire with a blunt response when tech blogger Jeff Jarvis asked about the compatibility.
"I'm excited you got your Nexus 7 but not all LTE tablets are created equal," Verizon responded to Jarvis via Twitter. It's not part of our line up & can't be activated."
The carrier's support team later apologized for the inconvenience created by this blunt response and suggested that Jarvis checked out Verizon's website to see compatible tablets. The damage was done, however, and Verizon has now issued an official statement to appease disgruntled customers.
"The Google Nexus 7 is not yet a Verizon 4G LTE certified device, through it entered our process in August and we expect it will be certified shortly," said the carrier. "Once the device is certified, we will work with Google to enable the device to be activated on our 4G LTE network."
"Verizon is committed to ensuring our customers have the best overall experience when any device becomes available on the nation's most reliable network."
Long story short, Verizon customers who purchased the new Nexus 7 cannot take advantage of the carrier's 4G LTE network for now, as the tablet is not yet supported. Verizon is notorious for its rigorous certification programs that typically test consumers' patience, and this seems to be the case here as well. The carrier has not offered any timeframe for when the new Nexus 7 will be able to work on its 4G LTE network.
While those who already bought their new Nexus 7 from Verizon don't really have much of a choice but wait, this inconvenience will likely prompt potential Nexus 7 buyers to hold off until this issue is solved and the tablet can blaze through the carrier's LTE network.
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