Facebook And Other Companies Are Making Chatbots As 'Human' As Possible
Jason GlennChatbots has been one of the most entertaining things to ever exist in this modern age. Massive sites like Google, Facebook and Microsoft and even fast food chains like Pizza Hut are now testing with the "bot-to-human" interactions making them as real as possible.
CNET reported that Chatbots' human-like face or voice plays important role in reaching out to people to company brands like Pizza Hut where consumers previously used to fill out order forms on a website. When in effect, the chatbots help customers interact and make a more personal experience.
"Chatbots have the potential to minimize user experience friction," said a UC Berkeley grad student named Nikhil Mane. "Engaging users is an activity that requires a lot of investment," she continued in an event where students designed their own chatbot. CNET also explained that communicating with chatbots seems to be easier and captivating than online forms for the company and the people.
Studies have shown that people are on their smartphones especially on their messaging apps and mostly on social media networks like Facebook are reasons why companies like Pizza Hut and Mastercard are connecting to consumers with chatbots. Last April, Facebook introduced the Messenger App to chatbots where it is easier for the companies to open or create chatbots for themselves.
The chatbots on Facebook Messenger are very successful. One example is a "Call of Duty" chatbot garnered 16 million chats in 24 hours. Absolut also lets consumers get a free drink at the bar using their very own chatbots. Kemal El Moujahid, the product manager for Facebook Manager said that it won't be long before some startups will launch a chatbot-first app the same way consumers will see them on mobile users and will enhance certain features to an app.
"A 'bot is not a person, And 'botmakers shouldn't pretend that this isn't software," a reminder from Nkihil Mane about chatbots. In the near future, these AI-powered software will be smarter as developers will make it perfect for people.
most read
more stories from News
Discover top iPhone apps that let you earn real money by playing games, scanning receipts, and staying active.
ernest hamiltonSamsung has reached a remarkable milestone, shipping nearly 3 billion smartphones since 2014. Discover how the tech giant's decade-long dominance and innovative advancements have solidified its leadership in the global smartphone market.
ernest hamiltonLearn about Apple's settlement in the class-action lawsuit over iPhone 7 audio issues, offering up to $349 compensation for eligible users. Dive into the details and implications of this landmark agreement.
ernest hamiltonThousands of Apple users experienced a major iMessage outage on Thursday evening, impacting communication across the U.S., Canada, and the U.K. Downdetector reported over 13,000 disruptions starting at 6 p.m. ET. Stay updated with the latest developments and potential fixes.
ernest hamiltonDelve into the complexities of managing screen time for children as parents navigate between practicality and idealism.
ernest hamiltonDiscover why the Pixel 7a outperforms the new Pixel 8a in this detailed comparison. Learn about the advantages in affordability, color options, and feature parity. Read now to make an informed choice!
ernest hamiltonDiscover the future of smartphone audio with Moondrop's MIAD 01. Explore its dual audio jacks and premium DACs in this in-depth review. Ready to elevate your music experience? Read now!
ernest hamiltonUnveiling Android's AI evolution with Gemini integration, Discover how AI is poised to combat scams and revolutionize security. Stay informed and secure!
ernest hamilton