By Alexandra Burlacu | May 16, 2013 11:32 AM EDT
After numerous complaints regarding the Samsung Galaxy S4's limited storage, the South Korean tech giant has finally responded and promises to look into the issue.
While it did not promise an imminent solution, Samsung said it will try to squeeze its numerous features into a smaller space, thus freeing up more storage for users' apps.
Samsung's response comes after the new Galaxy S4 flagship starred in the BBC's Watchdog, where the consumer affairs show investigated the smartphone's storage claims. Despite the fact that the Samsung Galaxy S4 theoretically comes with 16GB of storage, users complained the actual storage available was only half.
"We appreciate this issue being raised and we will improve our communications," a Samsung representative told CNET. "Also, we are reviewing the possibility to secure more memory space through further software optimization. Samsung is committed to listening to our customers and responding to their needs as part of our innovation process."
The storage space issue with the Samsung Galaxy S4 is nothing new, but the company previously defended its position and claimed the situation was actually in the benefit of consumers, as that occupied storage space was filled with "more powerful features."
In all fairness, the Samsung Galaxy S4 is indeed packed with more features than ever before. On the other hand, many people may not even use a fraction of all those "powerful features," but would instead like to add their preferred apps.
A Samsung Galaxy S4 running plain vanilla Android grabbed the spotlight at the Google I/O conference, promising a pure Android experience without Samsung's TouchWiz software. This version will come out in June, but it remains uncertain at this point just how much storage space it will have available.
While some may argue that such storage complaints are unfounded because the Samsung Galaxy S4 has an expandable memory slot for additional memory, there's a trick. Users can add up to 64GB of storage via a memory card, but the smartphone won't allow them to install apps to the SD card. In other words, that expandable memory is good for music, photos and other such stuff, but apps require internal storage. Considering that many high-end games weigh up to 1GB or more that available internal storage can get crowded in an instant.
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