By Alexandra Burlacu | Jun 25, 2013 12:15 PM EDT
Apple is reportedly aware of the Wi-Fi connectivity issues plaguing its new MacBook Air models and is looking into complaints, offering some replacements along the way.
The new 11- and 13-inch MacBook Air laptops launched earlier this month boast the new 802.11ac Wi-Fi technology, which allegedly supports up to three times faster data transfer rates compared to the 802.11n protocol. With the new MacBook Airs, however, this super-fast connectivity proved to be troublesome to say the least.
Apple customers who bought the new MacBook Air models flooded Apple's Support Communities pages to complain about dropped connections, poor signal and lots of reboots that ultimately failed to fix the issue.
The most common issue seems to be an inability to stay connected to Wi-Fi. Some users who posted in the thread suggested the router might be the root of the problem, but others claim the issue persists even after trying on several routers.
According to a new 9to5Mac report, Apple finally launched an investigation into the Wi-Fi issues associated with its new MacBook Air models. The Cupertino tech giant reportedly instructed its Genius employees working at its Apple stores to "capture" plagued units, which will return to the company for closer examination, an unnamed source at Apple told the publication.
Some owners of MacBook Airs affected by such Wi-Fi connectivity issues reportedly got replacement laptops, while one customer told 9to5Mac that AppleCare gave them complementary USB-to-Ethernet adapters that allow the new laptops to bypass those issues by using a direct Internet connection.
As the tech blog points out, Apple may be asking AppleCare and Genius Bar staff to "capture" affected MacBook Air units, but this is not an official confirmation acknowledging that the new MacBook Air is flawed. The action simply indicates that Apple is well-aware of the issue and is trying to fix things without casting a bad light upon its shiny new toys.
It remains unclear at this point whether the Wi-Fi connectivity problems affecting the new MacBook Air models are due to a hardware issue or a minor software bug. Apple made no comment so far regarding these reports. If the company is currently looking into the matter, however, MacBook Air owners experiencing difficulties should see a solution soon.
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