First-generation Apple TV loses iTunes connectivity – What’s going on?

By Alexandra Burlacu | Apr 21, 2014 07:33 AM EDT

Share This Story

  • Print
  • Email


The first-generation Apple TV has lost its ability to connect to iTunes, and this issue is apparently affecting users worldwide.

The problem started last week, on April 17, when for some reason the device lost its iTunes connectivity. More specifically, the first-generation Apple TV is still able to connect to the Internet, but users can no longer access iTunes.

Follow us

As the first-generation Apple TV has been around for quite a long time, many users worldwide rely on this device and so far it has posed no issues. As MacRumors points out, a lengthy thread started on Thursday, April 17, on Apple's support forum continues to grow as an increasing number of users complain about the same issue.

"Accessing the Internet works. The Trailers option flickers off when selected but if I am quick enough I can access it. The trailers will stutter, pause and lag. No access to the iTunes Store at all for movies, tv shows, or podcast. Youtube works without a problem. I unplugged the AppleTv twice, and restarted it with the remote once. All is not well," one user reported on April 17. "As of last night I has full access to the iTunes Store. Since this morning I was getting an Itunes Store Not Available message, and after unplugging the AppleTv the iTunes Store access completely disappeared except for movie trailers. I really hope that Apple has not killed the 1st gen ATV functionality. Mine works flawlessly and has never given me a problem until today."

"Same thing here. As of thursday 17 april 2014 my ATV1 won't connect to iTunes Movies for rent or TV shows. Only my own content and it wont even play correctly. It pauses every couple seconds. I restarted my ATV1 more than for times ans still the same," another user complains. "I restore it to Factory Settings OS 1.0 and works fine now. But since its super old OS wont sync with iphone for remote."

The issue seems to have started at the same time FaceTime stopped working for iOS 6 users, which suggests that Apple may have made some changes that affected both services. Some users expressed concerns that the dreaded Heartbleed bug could have something to do with it, but Apple repeatedly said that Heartbleed did not affect any of its "key services."

Apple has provided no comment so far on this matter, and it remains unclear at this point just what caused the first-generation Apple TV to lose iTunes connectivity, or when it will be restored. The device is no longer available for sale as of September 2010, but many users worldwide still use it. Apple gave no warning of dropping support for this device, but until the company issues an official statement it's difficult to determine what's going on. We'll keep you up to date as soon as Apple offers some explanation or fix, so stay tuned.



Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

Apple, Apple TV, ATV1, iTunes

Join Our Conversation

Pictured are smartphones and tablets on display in a retail store. Ion Belt: The Charger Meant To Be Worn
Samsung’s Knox Continues To Gain Users
Google’s Accelerated Mobile Pages To Launch Early Next Year
Apple Pay Will Be Going To China Soon
Tablet / Laptop / PC
Dell Venue 7 and Venue 8 Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Amazon Logo Amazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC Logo HTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google Downtime Google blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
ZTE's new lease program ZTE’s new Lease-to-own Program for Mobile Devices
LG’s G Pay to Take on Google, Samsung and Apple
Facebook: Taxes in the UK and a new Shopping tab
Samsung’s VR Headset to be Released at $99, Hulu Jumps Onboard with Apps Ready

Most Popular

Copyright © 2015 Mobile & Apps All rights reserved. mobilenapps