Apple iPhone More Reliable Than Samsung, Nokia, And Motorola Handsets

By Vamien McKalin email: v.mckalin@mobilenapps.com | Feb 23, 2013 05:39 PM EST

Recently, a new report from FixYa was published with a study that speaks of smartphone reliability. The company amassed its results and findings from over 730,000 smartphone issue complaints, which is then measured with smartphone market share data from StatCounter.

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The results revealed the most to the least reliable smartphone device presently on sale. The Apple iPhone surprisingly scored better than Samsung and even better than the ever-reliable Nokia at 3.47 percent. Samsung scored 1.21 percent, Nokia sits at third with 0.68 percent, while Motorola wallows at the bottom of the pile with 0.31 percent.

Problems with the iPhone stems from low battery life, lack of new and exciting features along with the inability to customize the operating system to a point where the user would feel pleased. Samsung phones on the other hand, has a plethora of hardware issues that are driving some users mad. When it came down to Nokia, the only problems mentioned were slow load times and lack of compelling applications in the Windows Phone Market.

Below are the top 5 issues for each OEM:

Top 5 Apple Issues:

1. Battery Life - 35%

2. Lack of New Features - 20%

3. No Customizability - 15%

4. Can't Connect Wifi- 15%

5. Other - 15%

Top 5 Motorola Issues:

1. Preinstalled Apps - 30%

2. Touchscreen Issues - 25%

3. Speaker Quality- 20%

4. Camera Quality - 15%

5. Other -10%

Top Samsung Issues:

1. Microphone Issues - 40%

2. Speaker Issues - 20%

3. Battery Life - 15%

4. Device Gets Hot - 15%

5. Other - 10%

Top 5 Nokia Issues:

1. Laggy Response Time - 35%

2. Poor App Ecosystem - 20%

3. Battery Life - 20%

4. Device Gets Hot - 15%

5. Other - 10%

Rad full report at BGR for more information.

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