Samsung Galaxy S3 Android 4.3 update brings firestorm of criticism over slew of issues

14 November 2013, 10:57 am EST By Alexandra Burlacu Mobile & Apps


News that Samsung was releasing Android 4.3 Jelly Bean to the Galaxy S3 (GT-I9300) were welcomed by many, but users are apparently facing several issues with the new software.

The Samsung Galaxy S3 is the company's flagship smartphone from last year and it is still being used by numerous consumers. It is a high-end device with neat specs and features, but it runs on slightly older software.

Samsung recently started to deploy an update to the latest Jelly Bean flavor, Android 4.3, upgrading the Galaxy S3 that had been left on Android 4.1.2. As the company rolled out the software update for some owners of the international Galaxy S3 (GT-I9300), several users started to complain about various issues following the update.

"The 4.3 update is terrible! My phone's battery gets depleted even in flight mode! It takes ages for the screen to wake. There are a lot of force closes and lag when using apps, especially in chrome. Also I have to switch the phone off to get the battery to charge within a reasonable amount of time! SOMEBODY NEEDS FIRING FOR THIS MESS! Seriously! Is there no quality control and testing at Samsung? Also, why not just release the update with KitKat 4.4 instead of 4.3....stupid!" one angry Galaxy S3 user wrote on Samsung UK's Facebook page.

"Cant believe I was stupid enough to update the software on my s3, it's ridiculous! Non stop problems with it, should at least let us go back to the old one until you have fixes android 4.3 and are completely sure it will work properly!!" wrote another user.

In fact, Samsung UK's Facebook page has been inundated with such complaints, as disgruntled Galaxy S3 owners demanded an explanation for the buggy Android 4.3 update.

It appears that the issues with the new update prompted Samsung to pull the plug on the rollout, as installing Android 4.3 is no longer an option for now.

Other reported issues following the Galaxy S3 update to Android 4.3 Jelly Bean include reduced battery life, poor or inconsistent Wi-Fi connections, app crashes, lagging performance, freezes and even complete lockups that can only be fixed by yanking out the battery for a forced shut down, according to owners of the Galaxy S3 model number GT-I9300.

"Sorry to hear about the issues you are having with the S3 update, we've passed this on to our engineering team and they are investigating currently, we'll have an update on this soon," Samsung Mobile UK replied to one of the Galaxy S3 users posting on the company's Facebook page.

In other words, Samsung's engineering team is looking into the issues, but an update fix is not yet available. Under these circumstances, it might be a good idea for Samsung Galaxy S3 users to put off updating to Android 4.3 (if they even have the option anymore) until Samsung fixes this buggy build. If you have already installed the update, let us know whether you faced similar issues.



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