Samsung acknowledges Galaxy Note 3 accessory issues after KitKat update, promises fix soon

By Alexandra Burlacu | Jan 28, 2014 09:42 AM EST

Share This Story

  • Print
  • Email


Samsung has acknowledged that the issues with Galaxy Note 3 accessories are in fact related to the update to Android 4.4 KitKat, and promised to provide a fix soon.

Just recently, the Samsung Galaxy Note 3 received an update to Android 4.4 KitKat, but shortly after that many users started to report issues with third-party accessories. More specifically, users complained that the update disabled some unofficial accessories for the phablet.

Follow us

Third-party S-View cases, for instance, were supposed to activate a special screen mode when closed. Although said accessories reportedly worked fine at first, the Galaxy Note 3 no longer recognized them after the update.

At the time, Samsung said that it had found no correlation between the Android 4.4 KitKat update and the reported incompatibility with said third-party accessories, and advised users to buy official Samsung accessories to avoid such issues.

As it turns out, there actually was a connection and Samsung has now acknowledged that the update did cause the issues with Galaxy Note 3 accessories.

"We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 (KitKat) and select 3rd party accessories," Samsung reckoned in a statement to Ars Technica. "We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories."

Samsung further said that it will provide an update to fix the reported issues with third-party accessories, but the company did not provide any release date for this fix. The good news is that a solution is on its way, and it will likely fix all issues.

The Samsung Galaxy Note 3 has enjoyed a tremendous success since its launch, selling better than any of its predecessors. The phablet comes with top-of-the-line specs and features that any phablet fan would appreciate, and the update to the latest Android 4.4 KitKat brought along several neat improvements despite the few issues it has caused with unofficial accessories.

If you've experienced any issues with accessories for the Samsung Galaxy Note 3, drop by our comment section below and tell us all about it. Samsung has yet to announce the update rollout, but we'll let you know as soon as a fix becomes available.



Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

samsung, galaxy note 3

Join Our Conversation

The HTC logo is seen with different devices from the brand HTC M10 Perfume Launching A Month Later After MWC 2016
Lava Unleashes New P7 Device Into The Indian Market
New Disney Phone Coming To Japan
Xiaomi Locks Redmi Note 3, Mi 4c And Mi Note Pro; Others To Follow Suit?
Tablet / Laptop / PC
Dell Venue 7 and Venue 8 Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Amazon Logo Amazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC Logo HTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google Downtime Google blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
ZTE's new lease program ZTE’s new Lease-to-own Program for Mobile Devices
LG’s G Pay to Take on Google, Samsung and Apple
Facebook: Taxes in the UK and a new Shopping tab
Samsung’s VR Headset to be Released at $99, Hulu Jumps Onboard with Apps Ready

Most Popular

© 2016 IBT Media Inc. All Rights Reserved.mobilenapps