T-Mobile USA Is Third-Most Hated Company In America

By Sumit Passary email: s.passary@mobilenapps.com | Jan 14, 2013 04:18 PM EST

Share This Story

  • Print
  • Email

Per a report by 24/7 Wall St., T-Mobile USA, which is also amongst the top four mobile carriers in the U.S., has been rated as the third-most hated company in the country.   

"Last year, plans were in the works for AT&T Inc. (NYSE: T) to buy the U.S. branch of this struggling wireless carrier from its parent company, Deutsche Telekom. In December, AT&T cancelled those plans after the Justice Department sued to block the acquisition, saying the deal would 'substantially lessen competition' in the industry. It appears that Deutsche Telekom is is now stuck with what is increasingly becoming the black sheep of the big four U.S. carriers," noted the 24/7 Wall St. report.

Follow us

The report did not indicate the basis on how the most hated companies of the U.S. were determined, but it seems from the report that customer service, unhappy customers, and customer drop-out rates have put T-Mobile USA as the third-most hated company in the U.S.

Furthermore, 24/7 Wall St. also reported that "T-Mobile's 4G network in the U.S. lags the other three carriers, and customer satisfaction is tied with AT&T mobility as the worst among wireless carriers, according to the ACSI. T-Mobile also rated as one of the worst in customer service according to MSN/Zogby's annual poll. The company had an extraordinary net loss of 1,558,000 subscribers in the first three quarters of last year, out of the roughly 33 million it had at the end of 2011. During the same time, AT&T and Verizon Wireless continued to gain customers."

T-Mobile seems to have improved its position in the U.S. with the recent collaboration with the smaller carrier MetroPCS. The company also recently announced that it will finally offer Apple products to its customers. These changes may slightly improve customer satisfaction; however, it will be interesting to see how long the company remains in the top 10 most-hated companies list in the U.S.

JC Penney ranked at number one followed by Dish Network Corp. in the second position. Surprisingly, per the report, Facebook is the fourth-most hated companies in the U.S. Previously, 24/7 Wall St. also reported that T-Mobile will disappear in 2011; however, considering the carrier is still in existence, the report should be taken with a pinch of salt.

Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

Join Our Conversation

What's inside your iPhone? Apple Acknowledges iPhone 6s and 6s Plus Differences in Battery Life
The Facebook Privacy Hoax is at it Again
Xioami is Being Probed for Misleading Consumers in China
Apple wins Appeals Court Ruling Against Samsung
Tablet / Laptop / PC
Dell Venue 7 and Venue 8 Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Amazon Logo Amazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC Logo HTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google Downtime Google blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
No to Dislike button, Yes to Emojis Tests on Faceook’s New Emojis Should Help Refine the Like Button
Jack Dorsey returns as Twitter’s CEO
The Facebook Privacy Hoax is at it Again
Apple Launches iOS 9 Today

Most Popular

Copyright © 2015 Mobile & Apps All rights reserved. mobilenapps