Samsung's TouchWiz Clipboard Bug That Crashes Smartphones And Tablets Remains Unfixed

By Jimmie Geddes email: j.geddes@mobilenapps.com | Feb 22, 2013 02:52 PM EST

Share This Story

  • Print
  • Email

Samsung is facing major criticism from developers and users as it still hasn't fixed the clipboard bug that surfaced weeks after the release of the Samsung Galaxy S3.

The bug crashes any application and in some cases completely crashes the smartphone or tablet if the clipboard has previously been used to copy more than 20 items of data. Samsung still hasn't even acknowledged that the bug exists. A video below shows what many owners of Samsung smartphones and tablets are experiencing.

Follow us

The problem appears to come from Samsung's custom TouchWiz UI, which it uses to run on top of Android. A major reason why TouchWiz seems to be the culprit of this bug is that the Samsung Galaxy Nexus does not suffer from this bug, nor do any Samsung smartphones that have been rooted to run custom ROMs that don't include TouchWiz.

What many users and developers are finding most frustrating is that although it has been well documented and brought to Samsung's attention, the smartphone maker has not even officially acknowledged the bug exists. So it's unclear when Samsung will fix this bug. Only Samsung can develop a fix for the issue, since it lies in Samsung's TouchWiz UI.

The only way users have been able to work around the issue is by performing a complete factory reset, which completely erases the smartphone. Users who have rooted their devices have found a workaround by clearing the contents of the /data/clipboard folder, which again, does not exist in stock Android devices and is more evidence that this is clearly a Samsung TouchWiz issue.

According to the Guardian, Samsung's official developers were notified of the issue in October through the Samsung Developer Forums, where it was described as a "fatal clipboard bug." Developers were able to pinpoint the file directory where the issue is coming from and a developer, Veeti Paananen, told the Guardian, "The fault is clearly with the Samsung software." 

He also went on to say of a recent software update Samsung released: "Some say that a 4.1.x update has fixed it but others claim that the problem just returns later on. Even if a 4.1 update has fixed the issue, there are a lot of Samsung devices that will not receive an update past Android 4.0."

Hopefully Samsung will acknowledge that this bug exists and more importantly, provide a fix for its users. Completely having to wipe your phone as a workaround is not only frustrating, it's unacceptable. Your move, Samsung.

Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

samsung, touchwiz, clipboard bug, cellphone crashes

Join Our Conversation

Smartphones
Purported HTC Desire 620 Purported HTC Desire 620 leaks online, looks retail-ready
LG G Flex 2 to debut at CES 2015 in January, come as ‘major upgrade’
Archos 80 Cesium officially debuts as budget Windows 8.1 tablet
Moto X (2014) hits Republic Wireless on Dec. 10 for $399 contract-free
Tablet / Laptop / PC
Dell Venue 7 and Venue 8 Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Gadgets
Amazon Logo Amazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC Logo HTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google Downtime Google blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
Flipboard for Windows Phone Flipboard for Windows Phone finally available, but requires 1GB of RAM (VIDEO)
Vine gets major update, lets you upload previously-shot videos & more (VIDEO)
BlackBerry Messenger (BBM) finally hits Windows Phone – Available as a free download now
Instagram releases Bolt ephemeral messaging app in select markets to challenge Snapchat
Copyright © 2014 Mobile & Apps All rights reserved. mobilenapps
Real Time Analytics