Verizon Tops The Consumer Reports Rating Again

By Sumit Passary | Nov 30, 2012 09:36 AM EST

Share This Story

  • Print
  • Email

Verizon was the highest rated U.S. carrier in Consumer Reports' yearly cell-phone service Ratings. Verizon topped in the Consumer Reports Rating last year as well.

A survey of 63253 subscribers, conducted by the Consumer Reports National Research Center, revealed that Verizon is in the top and AT&T amongst the lower-scoring carriers; however, the latter's 4G LTE network was rated the most favorable.

Follow us

Verizon achieved favorable scores for both voice and data service quality and other traits like staff knowledge and resolution of issues. Other major carriers like Sprint, T-Mobile, and AT&T received middle to low ratings for voice and text service quality.

AT&T users reported the fewest problems with the higher-speed 4G LTE service, which most new smart phones now use.

Consumer Cellular, a national carrier in the U.S. which uses AT&T's network, received high ratings across the board in Consumer Reports' Ratings of standard (monthly bill) carriers. Consumer Cellular offers wireless needs and the simplicity of monthly billing without a contractual commitment.

Consumer Reports indicated that no-contract mobile plans can be major cost-savers.

"Two-thirds of Consumer Reports survey respondents who switched to so-called 'prepaid plans,' which typically lack a contract commitment and bill each month in advance, saved more than $20 a month by switching to prepaid. Those savings can allow wireless customers to quickly recoup the cost of the phone itself, which can be higher if they don't make a contractual commitment," per the report.

Similar to Consumer Cellular, TracFone also offer offers low-cost phone service in the U.S. The carrier was among the top-rated prepaid providers, which received high marks for value, voice, and text.

"Some smaller carriers that scored respectably in our Ratings and offer low-priced plans, such as Straight Talk and Virgin Mobile, now offer fairly sophisticated smart phones. And you can even save by switching a phone from a major carrier that's coming off contract to a prepaid plan," said Paul Reynolds, electronics editor for Consumer Reports.

Carriers will now have to keep pace with the growing popularity of prepaid and monthly billing plans.

Would you prefer a long-term contract which offers a smartphone, or you'd rather opt for a no-frills prepaid contract to use with your existing mobile handset?

Get the Most Popular Mobile&Apps Stories in a Weekly Newsletter

© 2013 Mobile & Apps All rights reserved. Do not reproduce without permission.

Featured Video : Ericsson Announces World-Leading Launches Ahead of Mobile World Congress 2014

Join Our Conversation

Smartphones
Leaked image of the Amazon 3D smartphone in protective shell Amazon’s upcoming 3D smartphone leaks in first images, with more spec details
Google: All Glass spots claimed in Explorer Program after April 15 one-day sale following KitKat update
Samsung Galaxy S5 vs. HTC One M8, LG Google Nexus 5 & iPhone 5S in drop, slide, and dunk tests (VIDEO)
Microsoft Windows Phone 8.1 Developer Preview released – Get it now
Tablet / Laptop / PC
Dell Venue 7 and Venue 8Dell unveils Venue 7 and Venue 8 Android 4.3 Jelly Bean tablets
Retina iPad Mini facing delays, may not launch until early next year
Refurbished 128GB iPad with Retina Display now available on the Apple Online Store
Samsung Galaxy Note 10.1 – 2014 Edition: Pricing and availability now official
Gadgets
Amazon LogoAmazon reportedly to launch ‘Firetube’ set-top box before 2013 holidays
Samsung Galaxy Note 3 and Galaxy Gear India launch: Pricing and availability
Samsung Galaxy Gear Android smartwatch now up for pre-order in Canada
Samsung Galaxy Gear 2 reportedly in the works already, may debut at CES or MWC 2014
OS / Software
HTC LogoHTC reportedly considering Android/Windows Phone dual-booting smartphone as Microsoft pushes for deeper Windows mobile integration
iOS 7 Chrome Incognito mode leaks private searches due to bug
Sprint HTC One Android 4.3 Jelly Bean already rolling out, AT&T, T-Mobile & Verizon to follow
Microsoft Windows 8.1 now available for pre-order
Internet / Social Media
Google DowntimeGoogle blacks out for two minutes, causes 40 percent drop in world’s Internet traffic
Xbox Music web player is live and ready for Xbox Music Pass subscribers
Facebook Android app collected phone numbers even if users never logged in
Firefox 22 brings support for web video calls, 3D gaming, and Unreal Engine 3
What's App
Adobe Lightroom MobileAdobe Lightroom mobile hits the iPad, coming soon to iPhones
Apple updates Mac iWork for iCloud suite – What’s new in Pages, Numbers and Keynote?
Microsoft launches Office for iPad, makes Office Mobile free on Android and iPhones
Twitter adds photo tagging, multiple photo sharing to iPhone and Android apps
Copyright © 2014 Mobile & Apps All rights reserved. mobilenapps