Google Gmail Goes Down, Service Disruption Shows Cloud Flaw

By Cory Orlando | Dec 10, 2012 08:26 PM EST

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Google's Webmail service, Gmail, went quiet on Monday for users in several continents. A service disruption, which was confirmed by Google, had affected Gmail and Google Drive. The two products are a part of a suite that is comparable to that of Microsoft Office.

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By 1:10 p.m. Eastern Time, monitoring services reported that the disruption had been solved. Widespread complaints and comments throughout social media gave a voice to disconnected Google service users. It was not specified how many were affected or which places were hit, but complaints were pouring in from the U.S. to the UK and Brazil.

"We are currently experiencing an issue with some Google services. For everyone who is affected, we apologize for any inconvenience you may be experiencing," said Google spokeswoman Andrea Freund.

Users took their rage and frustration to popular social media platform, Twitter, and vented their concerns regarding the service disruption. Many had even joked, blaming the Mayan apocalypse predicted for Dec. 21 for the disruption while others simply wanted to know if they were the only ones hit by the service disruption.

Many users were also reporting that it was not just Gmail that was not working, but also Chrome and the document sharing service Google Docs. However, it was not a complete service disruption since some users had either Tweeted or commented that they could access their Gmail from their mobile device or from certain browsers.

With many of Google's services being cloud-based, it is crucial for the services to be working smoothly at all times, especially for businesses that use it for communication or data storage.

Just last week Google announced that it would be charging small businesses along with bigger ones to use Google Apps in the workplace. It would cost businesses up to $50 an employee each year for the services. However, after the service disruption, many people have been left wondering whether Google and its services are dependable. Monday's disruption may be a minor hiccup but if it happens again, it could leave the search engine giant with a belly-ache.

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