Netflix Streaming Back After Serious Outage, Amazon Blamed

26 December 2012, 9:32 am EST By Prarthito Maity email: Mobile & Apps

Netflix and its users haven’t had the best Christmas with the online streaming service staying down the entire day. However, this now seems to be a thing of past as Netflix, per a company spokesperson, has fully restored the service.

Netflix said Tuesday it had fully restored its video-streaming service after a Christmas Eve outage enraged many of its customers in the U.S. who were depending on the online service to stream movies for the special occasion.

“Special thanks to our awesome members for being patient. We're back to normal streaming levels. We hope everyone has a great holiday,” the company tweeted on its official page.

The recent outage affected Netflix subscribers across Canada, Latin America and the United States, and affected various devices that enable users to stream movies and television shows from home, Netflix spokesman Joris Evers stated. These devices range from gaming consoles like the Nintendo Wii, Xbox 360, and PlayStation 3 to Blu-ray DVD players.

The outage impacted customers in the Americas starting around 12:30 PM PST on Monday. The company, based in Los Gatos, Calif., and has 30 million streaming subscribers worldwide, of which more than 27 million are in the Americas region.

After the incident Netflix blamed Amazon Web Services for the problems, and said it is investigating further.

“We're sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now,” the company wrote on Twitter.

Evers said that the issue was the result of an outage at an Amazon Web Services' cloud computing center in Virginia. The problem, which started at about 12:30 PM PST on Monday, was fully restored before 8:00 AM PST Tuesday, although streaming was available for most users by 11:00 PM PST on Monday.

"We are investigating exactly what happened and how it could have been prevented," Evers added. "We are happy that people opening gifts of Netflix or Netflix capable devices can watch TV shows and movies.”

The latest event marks a brand new outage problem from Amazon Web Services, with one occurring in last April that affected sites such as Reddit and Foursquare.

Officials at Amazon Web Services are yet to comment on the recent situation.

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