Hundreds of thousands of Time Warner Cable customers were left without phone service due to some technical difficulties the company is facing.
Time Warner Cable (TWC) is the nation's second-largest cable company, amassing a customer base of roughly 5 million residential phone subscribers as of Dec. 31, 2012. After numerous people started complaining about disruptions and problems with their service, the company acknowledged that intermittent technical problems are indeed preventing some customers from using the Time Warner Cable home phone service.
The issue is far from minor, as more than 800,000 customers are potentially affected by the disruptions, Time Warner Cable spokesman Bobby Amirshahi told Bloomberg in an e-mailed statement:
"There's a technical issue preventing a limited number of our home phone customers from placing or receiving calls on an intermittent basis," explains the company. "Our engineers are working on the problem to restore service as quickly as possible."
According to Time Warner Cable, company crews are currently working to restore digital home phone service for affected customers in several states, including northeast Ohio, Wisconsin, Pennsylvania and Kentucky. Officials say the intermittent technical problems started around 3 p.m. on Sunday, April 7.
The cable company estimates that customers are experiencing dropped calls or no dial tone at all, while some may just have a busy signal when picking up the phone. Officials gave no estimate yet for when the service will be fully restored, but crews are reportedly working to resolve the issues as soon as possible. Amirshahi added that emergency calls to 911 are still being routed.
A number of home phone customers, especially Midwestern Time Warner Cable subscribers, are still not able to place or receive calls on a regular basis. Officials did not offer any details on the cause of the malfunction or where exactly the failure occurred.
While the prominence of mobile phones makes the situation somewhat less severe, a disruption in service affecting a considerable number of people is still cause for concern, especially with no estimate as to when all will resume as normal. For now, it seems that restoring the service for all affected customers is taking a bit longer than anticipated.
© Copyright 2020 Mobile & Apps, All rights reserved. Do not reproduce without permission.most read
related stories
more stories from What's Hot
Rockstar Games has acknowledged the most common GTA Online launch issues and detailed the bug fix status for each problem it's currently working on.
ernest hamiltonTarget has announced its new prepaid mobile service, Brightspot, which will debut on Sunday, Oct. 6.
ernest hamiltonHulu has added support for Google's Chromecast streaming dongle, allowing Hulu Plus users to 'cast' video directly to Chromecast.
ernest hamiltonThe much-awaited Grand Theft Auto (GTA) Online mode has finally gone live, unfolding a whole interconnected universe.
ernest hamiltonBlackBerry has posted its Q2 fiscal results and blames a $935 million hit on 'Z10 Inventory Charge'
ernest hamiltonThe KitKat contest has now reached India, bringing promotional packages with the chance to win a new Nexus 7 (2013).
ernest hamiltonGoogle Talk has been sending messages to the wrong recipients, raising some serious privacy concerns.
ernest hamiltonGrand Theft Auto V publisher Take-Two has announced that the new GTA 5 made a whopping $800 million on launch day, breaking the record previously set by Call of Duty: Black Ops 2.
ernest hamilton